Being able to communicate effectively at work is so important to your personal success and the success of your team. Good communication in the workplace means ideas can be shared and better yet – executed. Here’s what communication expert Beth Terry had to say about improving communication at work:
You spend the majority of your life with them, at least for a year or two, maybe longer. You see them five and six days a week, 51 weeks out of the year. You know their kids’ names, their struggles with their spouses and teenagers, and you see them at their best and worst.
Who are these people? Your co-workers, bosses, and staff. You may or may not socialize with them, but these people are familiar. And there is the problem.
Communication at work is tricky. We need to get work done. We are paid to keep our promises to our clients and produce results. The closer we are with our fellow workers, the higher the risk we will cross a line. Communication troubles in the workplace start when we are too casual, or take our colleagues for granted. These five rules will keep you out of most difficult situations:
1. Be respectful at all times. Respect your co-workers, respect your boss, and respect the customer. Remembering this will help you keep a snarky comment to yourself on a bad day.
2. Avoid being part of the gossip mill. In a room with three people, human nature dictates two will be talking about the third. You don’t have to participate. Most gossip is speculation; it usually is hurtful; and it will come back to bite you.
3. People can’t read your mind. Think about the information others will need to comply with your requests. Be clear in your requests, and leave the door open for them to ask questions. Take responsibility for making sure they understand your desired outcomes. Be appreciative when they give you what you need. Gratitude is an excellent grease for the wheels of productivity.
4. Understand the WIIFM Rule. In order to motivate someone to step away from their own long list of work, they need to understand “What’s In It For Me?” After you have described your desired outcome, let them know how they will benefit from this. Be appreciative again of their willingness to help.
5. People can’t hear you with their shoulders over their ears. If you put people on the defensive, and they feel they are being attacked, you are talking to a wall. They go deaf, because their brains are processing your attack, not your request. “Why is he/she saying that to me?” “That’s not fair!” “Everybody else is doing it, why me?” When those questions are rattling around in your colleague’s head, you are losing.
Keep in mind that all of you are at work for one specific purpose: to work. Don’t let your rusty or too-casual communication skills get in the way of your success.
Professional leadership speaker, author and communication expert Beth Terry provides advice on leadership and communication in the workplace. Beth Terry is just one of many dynamic keynote speakers on communication that a speaker agency works with.
April 29, 2011
5 Tips for Effective Workplace Communication
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